PLEASE TAKE THE TIME TO READ THIS PAGE
IMMEDIATELY. Any orders with heavy or bulky items being sent to
Hawaii, Alaska, may be assessed extra charges for
shipping. If unsure, email us first before ordering. Thanks.
A few words before ordering from our site. First off, we are
enthusiasts as well as a small business owner. We are NOT a huge
automotive specialty company like Summit Racing or Jegs with giant warehouses
piled high with a vast inventory, large staff and instant delivery. We do
our best to get our products out on a timely basis but sometimes there are
delays beyond our control.
We work with Kevin Williams, one of the best engravers in the
country. Except for a small inventory of parts we stock here, the BUICK engraved
items are made to order and shipped directly from him. The parts he
makes for us is just a very small part of his regular business. Sometimes
orders can ship right away, sometimes it may take a couple of weeks depending on
MORE INFO ABOUT MY ENGRAVER PLEASE READ
Our cold air kits, MAF pipes and up pipes are made in house and are
usually shipped out within days of receiving your order. Some special
orders may take longer,.
Our suspension line, poly motor mounts, intercoolers,
downpipes, radiators also ship from my various vendors. It is cheaper to
have my various suppliers ship directly to you and the savings is passed on to
We do not sell or stock ANY factory parts. We are not tech gurus and do not answer tech questions on products other than
our own. Suggest you visit www.turbobuick.com
info. www.gnttype.org is another good
site to visit.
The main thing we want to convey to you before ordering is that you are
purchasing custom made parts. Sometimes it takes time to get them made up
and out the door to
you. Please have patience with us and you will NOT be disappointed in our
products once received. Thanks!
PLEASE READ CAREFULLY!
What's our phone number??
You will not find our phone number on the site because we prefer to do all of
our correspondence by email! This is a part time business and between
working a full time job and family obligations, my time is very limited. I
will reply to all emails on a timely basis.
How to Order
We have tried to make
ordering from our website as easy as possible by using a shopping cart. Near the picture of each
item we sell is a box with information on the product and a drop down menu that
Just choose your items, pick the quantity, logos, engravings, etc. and click the "add
to cart" button. Be sure to click on the proper option
boxes if applicable to the item you are ordering. (We want to make your
item correctly the FIRST time!) Your item will be added to our shopping
cart which will automatically calculate your order and shipping charges.
At that point you can make corrections, continue your shopping or check
out. If in doubt email us at
If you are ready to check
WE ACCEPT PAYPAL, CREDIT CARDS (thru the Paypal site) AND MONEY ORDERS
If you checked the MONEY ORDER option your
order will now show and you then print it out and send us your money order
to the address below.
WE DO NOT ACCEPT PERSONAL CHECKS OR
If paying by money
order/cashiers check, we request that you print out your order and send it along
with your payment. Money orders are available at ALL post offices, most convenience stores and
pharmacies. Money orders should be made out to TR CUSTOM PARTS and sent to:
TR CUSTOM PARTS
141 Ezra St
North Haven, CT 06473
We ship most orders from our shop by USPS
mail with delivery confirmation.
This will assure you that your
order should get to you within 3-5 business days of the order
(NOT UPON RECEIVING YOUR ORDER!) and also allows me to
confirm delivery if needed.
If your item is shipped from one of my
suppliers they MAY use UPS or Fed Ex.
Cold air kits, MAF pipes, intercoolers, downpipes
catback exhaust systems and some other items will have additional shipping charges automatically added to the minimum
charge. Some of our items are in stock and can be shipped out shortly
after receiving your payment.
Custom engraved items and cold air kits, maf
pipes, up pipes will take longer depending on what is in stock at the time you place your
order. If in doubt email us first on availability of items. Items may be
drop shipped directly from my engraver or other suppliers if not in stock here
at our shop so you may be receiving more than one package for your order.
We are currently shipping only to US
states. We are no longer shipping to Canada due to complaints
about the high cost of shipping. We also will no longer ship to
Puerto Rico or any foreign countries. All orders must be shipped
to the billing address on your credit card or Paypal address. If
this is not acceptable to you then you must send us a money order which
will need to clear at the bank before the order is shipped! Credit
card fraud is rampant and unfortunately ruins it for our honest
While we are confident that you will love our
products and do our best to assure your satisfaction. If you plan to return an
item it must be sent back with 30 days and your money cheerfully refunded minus
a 20% restocking fee. Shipping/handling
fees are NOT refunded.
Items over 30 days will not be accepted.
NOTE! . You pay the shipping back, once we
receive them a refund will be processed.
Any items that
are custom engraved to YOUR specifications can NOT be returned unless there is a
mistake on our part!
exchange an item if you ordered the wrong one but you are responsible for
shipping it back and paying for the shipping of the replacement item back to
you. We will
assure that these items are made to your satisfaction.
Any items that are installed on your car
can NOT be returned! If you install it you own it! Any items that
have been altered or "hammered" on will not be considered for a
Concerned About On-Line
Some people are apprehensive about ordering on-line, especially if they have never heard of the business they are
dealing with. We have been providing high quality custom parts for the
Buick Turbo Regal community since 1999 and have been a Turbo Regal owner since
1995. Many members of the www.turbobuick.com
message board can vouch for
our quality products and excellent customer service.