PLEASE TAKE THE TIME TO READ THIS PAGE

Effective IMMEDIATELY.  Any orders with heavy or bulky items being sent to Hawaii, Alaska, may be assessed extra charges for shipping.  If unsure, email us first before ordering.  Thanks.

A few words before ordering from our site.   First off, we are enthusiasts as well as a small business owner.   We are NOT a huge automotive specialty company like Summit Racing or Jegs with giant warehouses piled high with a vast inventory, large staff and instant delivery.  We do our best to get our products out on a timely basis but sometimes there are delays beyond our control.

We work with Kevin Williams, one of the best engravers in the country.  Except for a small inventory of parts we stock here, the BUICK  engraved items are made to order and shipped directly from him.  The  parts he makes for us is just a very small part of his regular business.  Sometimes orders can ship right away, sometimes it may take a couple of weeks depending on his workload.   
MORE INFO ABOUT MY ENGRAVER PLEASE READ 

Our cold air kits, MAF pipes and up pipes are made in house and are usually shipped out within days of receiving your order.  Some special orders may take longer,.

Our suspension line, poly motor mounts, intercoolers, downpipes, radiators also ship from my various vendors.  It is cheaper to have my various suppliers ship directly to you and the savings is passed on to YOU!  

We do not sell or stock ANY factory parts.  We are not tech gurus and do not answer tech questions on products other than our own.  Suggest you visit www.turbobuick.com or tech info.  www.gnttype.org is another good site to visit.

The main thing we want to convey to you before ordering is that you are purchasing custom made parts.  Sometimes it takes time to get them made up and out the door to you.  Please have patience with us and you will NOT be disappointed in our products once received.  Thanks!

PLEASE READ CAREFULLY!

What's our phone number??
You will not find our phone number on the site because we prefer to do all of our correspondence by email!  This is a part time business and between working a full time job and family obligations, my time is very limited.  I will reply to all emails on a timely basis. turboregalcustomparts@gmail.com

How to Order
We have tried to make ordering from our website as easy as possible by using a shopping cart.  Near the picture of each item we sell is a box with information on the product and a drop down menu that lists prices.   Just choose your items, pick the quantity, logos, engravings, etc. and click the "add to cart" button.  Be sure to click on the proper option boxes if applicable to the item you are ordering.  (We want to make your item correctly the FIRST time!)  Your item will be added to our shopping cart which will automatically calculate your order and shipping charges.  At that point you can make corrections, continue your shopping or check out. If in doubt email us at turboregalcustomparts@gmail.com

If you are ready to check out:
Payments
WE ACCEPT PAYPAL, CREDIT CARDS (thru the Paypal site) AND MONEY ORDERS

If you checked the MONEY ORDER option your order will now show and you then print it out and send us your money order  to the address below.

WE DO NOT ACCEPT PERSONAL CHECKS OR COD.. 

If paying by money order/cashiers check, we request that you print out your order and send it along with your payment.  Money orders are available at ALL post offices, most convenience stores and pharmacies.  Money orders should be made out to TR CUSTOM PARTS and sent to:

TR CUSTOM PARTS
141 Ezra St
North Haven, CT 06473

Shipping Information

We ship most orders from our shop by USPS  mail with delivery confirmation.  This will assure you that your order should get to you within 3-5 business days of the order shipping out (NOT UPON RECEIVING YOUR ORDER!) and also allows me to confirm delivery if needed.  

If your item is shipped from one of my suppliers they MAY use UPS or Fed Ex.

 Cold air kits, MAF pipes, intercoolers, downpipes catback exhaust systems and some other items will have additional shipping charges automatically added to the minimum charge.  Some of our items are in stock and can be shipped out shortly after receiving your payment.  

Custom engraved items and cold air kits, maf pipes, up pipes  will take longer depending on what is in stock at the time you place your order.  If in doubt email us first on availability of items. Items may be drop shipped directly from my engraver or other suppliers if not in stock here at our shop so you may be receiving more than one package for your order.

TURBOREGALCUSTOMPARTS@GMAIL.COM

We are currently shipping only to US states.  We are no longer shipping to Canada due to complaints about the high cost of shipping.  We also will no longer ship to Puerto Rico or any foreign countries.  All orders must be shipped to the billing address on your credit card or Paypal address.  If this is not acceptable to you then you must send us a money order which will need to clear at the bank before the order is shipped!  Credit card fraud is rampant and unfortunately ruins it for our honest customers.

Returning items

While we are confident that you will love our products and do our best to assure your satisfaction. If you plan to return an item it must be sent back with 30 days and your money cheerfully refunded minus a 20% restocking fee. Shipping/handling fees are NOT refunded. 

Items over 30 days will not be accepted.
NOTE! . You pay the shipping back, once we receive them a refund will be processed. 

Any items that are custom engraved to YOUR specifications can NOT be returned unless there is a mistake on our part!  

We will exchange an item if you ordered the wrong one but you are responsible for shipping it back and paying for the shipping of the replacement item back to you. We will assure that these items are made to your satisfaction.

Any items that are installed on your car can NOT be returned!  If you install it you own it!  Any items that have been altered or "hammered" on will not be considered for a return.  

Concerned About On-Line Ordering?
Some people are apprehensive about  ordering on-line, especially if they have never heard of the business they are dealing with. We have been providing high quality custom parts for the Buick Turbo Regal community since 1999 and have been a Turbo Regal owner since 1995.  Many members of the www.turbobuick.com message board can vouch for our quality products and excellent customer service.